FAQ

Frequently Asked Questions (FAQ)

Welcome to the Footura FAQ page. Here you will find answers to the most common questions about ordering, shipping, payments, and returns.

1. Shipping & Delivery

Do you ship internationally?

Currently, we ship to addresses within the United States only. We do not offer international shipping at this time.

How much does shipping cost?

We offer Free Standard Shipping on all U.S. orders, with no minimum purchase required.

How long will it take to get my order?

Processing Time: 1 business day (Monday – Friday).
Transit Time: 2–4 business days.
Total Estimated Delivery: Most orders arrive within 3–5 business days.

Note: Orders placed before 5:00 PM ET on a business day begin processing the same day.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number to follow your package's delivery progress.

2. Payments & Billing

What payment methods do you accept?

We accept all major payment options at checkout, including:

Visa, Mastercard, American Express, Discover
PayPal
Apple Pay, Google Pay, Shop Pay

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted connections using PCI-DSS standards. We never store your full credit card details on our servers.

When will my card be charged?

Your payment method is charged immediately at the time your order is placed.

3. Orders & Support

Can I change or cancel my order after it’s placed?

Because we process orders quickly (within 1 business day), please email us at support@footura.com or call +1 (646) 431-3060 as soon as possible if you need to modify or cancel your order. Once an order has shipped, it cannot be canceled.

What if my package is marked as delivered, but I haven't received it?

Please check around your delivery area or with neighbors first. If you still cannot locate it, contact us within 7 days at support@footura.com so we can open an investigation with the shipping carrier.